Privacy Policy

Overview

KIDSTREET respects your privacy. This policy describes the information we collect when you visit our playground, sign a waiver, book a party, order snacks, join a membership, or use any of our services. It also explains how we use text messaging, who helps us deliver those messages, and how long we keep your information.

This policy is provided by KIDSTREET as app-owned content. It is not a legal certification or independent verification by any third-party platform.

• Contact details: responsible adult's name, phone number, email address, and home address.
• Participant details: names and dates of birth for every child or adult covered by a waiver.
• Electronic signatures: the waiver signature you draw on our digital waiver form.
• Visit and admission records: check-in/check-out times, pass duration (1 or 2 hours), and the group phone number used for SMS reminders.
• Party, snack, and membership records: package selections, order details, payment status, and progress toward the remaining balance.
• Payment data: we do not store card numbers on our servers. Payments are handled by Stripe, and we keep only transaction references, amounts, and payment status.

KIDSTREET uses text messages to keep families informed during their visit. Messages are sent only for operational purposes and are never used for marketing or promotions.

• Consent (opt-in): we only text you if you give explicit consent. You opt in by checking the "I agree to receive text messages from KIDSTREET" box on our online waiver, by confirming at the front desk when staff admit you, or by texting the keyword KIDS to our business number. Consent is not a condition of purchase, and you can decline and still visit, book a party, or order from the snack bar.
• Purpose: transactional reminders only — for example, a welcome message when a child is admitted and a 5-minute reminder before play time ends.
• Frequency: message frequency varies based on your activity. Most families receive about 1–3 messages per visit or reservation.
• Mobile number sharing: we do not share your mobile number with third parties for marketing, advertising, or promotional purposes. It is used only to send you transactional messages related to your visit or reservation.
• Rates: message and data rates may apply. Please check with your wireless carrier for details about your plan.
• Carrier: messages are delivered by Twilio, Inc., our SMS service provider.
• Opt out: reply STOP to any message to stop receiving texts from KIDSTREET. Reply HELP for assistance or contact us at info@kidstreet.net.

We use your information only to operate the playground safely and conveniently: to check families in, manage waivers, process orders, reserve party times, run memberships, and send transactional reminders.

We do not sell your personal information. We share it only with the service providers needed to run our business (currently Twilio for SMS and Stripe for payments), and only to the extent necessary for them to perform those services.

We limit access to customer data to KIDSTREET staff and use reasonable administrative, technical, and physical safeguards to protect it.

We keep your information while your account or relationship with KIDSTREET is active. After that, we retain it for up to one additional year, then delete it unless we are required by law to keep it longer. This includes phone numbers, SMS logs, waiver records, and visit history.

Children's privacy

KIDSTREET is a playground for children ages 1–10. We do not knowingly collect personal information directly from children. A responsible adult must provide all participant information and sign waivers on behalf of children in their care.

Your choices and rights

You can ask us to access, correct, or delete your information at any time by emailing info@kidstreet.net. We will respond as promptly as possible. Note that some records, such as signed waivers and payment references, may need to be retained for legal or safety reasons.